MB-230 TEST PATTERN, RELIABLE MB-230 TEST BLUEPRINT

MB-230 Test Pattern, Reliable MB-230 Test Blueprint

MB-230 Test Pattern, Reliable MB-230 Test Blueprint

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Tags: MB-230 Test Pattern, Reliable MB-230 Test Blueprint, Exam MB-230 Book, Valid MB-230 Test Practice, MB-230 Reliable Exam Pdf

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Microsoft MB-230 exam is designed for those who want to become a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam tests an individual's ability to configure and customize the Dynamics 365 Customer Service application, implement Microsoft's best practices, and provide support to end-users.

To prepare for the Microsoft MB-230 Exam, candidates can take advantage of Microsoft's training courses, study guides, and practice exams. These resources will help candidates familiarize themselves with the exam format, understand the topics covered, and practice answering questions similar to those on the actual exam.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q326-Q331):

NEW QUESTION # 326
Drag and Drop Question
You need to build a personal dashboard that displays the following charts and views:
Charts:
- Number of cases by owner and priority
- Products with most cases opened
Views:
- Display the number of cases opened in a seven-day period
- Display the number of escalated cases
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/powerapps/user/track-your-progress-with-dashboard-and-charts


NEW QUESTION # 327
You are implementing Dynamics 365 Customer Service Workspaces for your company's help desk without additional software. Help desk representatives must be able to open multiple sessions. The configuration has the following requirements:
* Ensure each helpdesk representative has the same user experience when togging into the application.
* Customer records must automatically open when a helpdesk representative opens a case.
You need to configure the help desk settings.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 328
A company uses Dynamics 365 Customer Service.
Agents provide incorrect responses when replying to customer issues.
You need to configure quick replies.
What should you do?

  • A. Add a slug.
  • B. Add a quick reply to a workstream.
  • C. Select a tag for each quick reply.
  • D. Create a new quick reply with the category name as the title.

Answer: C


NEW QUESTION # 329
A company uses Dynamics 365 Customer Service to provide product support to customers. Only employees are included in the company's Azure Active Directory.
You need to configure the system to meet the following requirements. You must minimize the effort required to complete any required configuration tasks.
Create a website for external customers to open support tickets and see the status of open issues.
Ensure that customers are set up to use this website.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/power-apps/maker/portals/portal-templates
https://docs.microsoft.com/en-us/dynamics365/supply-chain/sales-marketing/customer-portal-overview
https://readyxrm.blog/2019/07/04/dynamics-365-customer-self-service-powerapps-portals-creating-a-case-on-behalf-of-another-account/


NEW QUESTION # 330
You are configuring a queue in Omnichannel for Customer Service for a call center.
You need to complete the queue configuration using the minimal number of actions.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Configure the mailbox for the queue
  • B. Set the queue priority for the queue
  • C. Set the record creation and update rules for the queue
  • D. Enable the queue for auto work distribution

Answer: B,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel


NEW QUESTION # 331
......

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